Flourish Health Group SMS Privacy Policy and Terms & Conditions 

1. Introduction 

Flourish Health Group ("Flourish," "we," "us," or "our") offers SMS/text messaging services to improve communication with our patients regarding appointments, treatment updates, billing, and patient education. These services are optional and offered with your consent. We are committed to protecting your privacy and maintaining compliance with the Health Insurance Portability and Accountability Act (HIPAA). 

2. Consent to Receive SMS Messages 

By opting in to receive SMS messages from Flourish Health Group, you acknowledge and agree that: 

  • You are the owner or authorized user of the mobile number you provide. 

  • You consent to receive text messages related to your healthcare, including appointment reminders, follow-ups, educational content, and billing notices. 

  • Message frequency may vary depending on your care and communication preferences. 

  • Message and data rates may apply depending on your mobile carrier and plan. 

You may opt out at any time by replying "STOP" to any SMS message. 

3. HIPAA Compliance 

All text messages sent by Flourish Health Group will comply with HIPAA regulations. However, by agreeing to receive SMS messages, you understand that: 

  • Text messaging is not a secure form of communication, and there is a risk that messages could be read by someone other than you. 

  • We will limit the amount of protected health information (PHI) shared via text. Sensitive details will only be discussed through secure channels (e.g., phone, in-person). 

  • You may request that we do not communicate with you via SMS at any time. 

 

4. Information We Collect 

When you opt in to SMS services, we collect: 

  • Your name and contact information (including mobile number) 

  • Communication preferences 

  • Limited health-related information necessary to support the service 

We do not share or sell your information with third parties for marketing purposes. We only use this information for clinical, administrative, or billing purposes. 

 

5. Data Security 

Flourish Health Group uses secure systems and vendor partnerships to manage SMS communications. All vendors involved in handling patient information have signed a Business Associate Agreement (BAA) and follow HIPAA compliance guidelines. 

 

6. Opting Out 

You may opt out of SMS messaging at any time: 

  • Reply “STOP” to any message to discontinue communication. 

  • You may also call our office at 800-799-2273 to request removal from SMS services. 

Please allow 1–2 business days to process opt-out requests. 

 

7. Changes to this Policy 

We may update this policy from time to time. Changes will be posted on our website or communicated via SMS when appropriate. Continued use of the service after such changes constitutes your acceptance. 

 

8. Contact Information 

If you have any questions about this policy or our privacy practices, please contact us at: 

Flourish Health Group 
Phone: (800) 799-2273
Fax: (219) 319-5121 
hello@flourishhealth.com